// Rental transaction workflow
Inspect. Photograph. Confirm. Counter-confirm.
Neither party can unilaterally declare that gear was handed over or returned. Every change of custody is dual-confirmed and carries a photographic condition record taken at that moment.
- Available→
- Booking Requested→
- Owner Accepted→
- Payment / Verification→
- Confirmed→
- Ready for Pickup→
- Handover In Progress→
- Awaiting Owner Confirmation→
- Active→
- Return Due→
- Return In Progress→
- Awaiting Renter Confirmation→
- Completed
Step through the rental
The renter requests the booking
Equipment, dates, pickup arrangement and published price are locked into a structured request — not a message thread.
Renter view
Makita DHR242 Rotary Hammer
- ·Saturday 8:00 am → Sunday 5:00 pm
- ·Rental · $80
- ·RentEase service fee · $9.60
- ·Security bond (held, not charged) · $150
Owner view
New request from Phil M.
- ·ID verified
- ·4.9★ across 23 rentals
- ·No damage claims on record
Camera only, never the library
Condition photos are captured in-app at handover and return. Old shots from a previous rental can't be reused.
Timestamped and geotagged
Each frame is bound to this booking, this moment and this location, then locked once both parties confirm.
Guided angles both ways
The same six prompts run at pickup and return, so every comparison is like-for-like rather than argument-for-argument.
// When it doesn't go to plan
Exception states are designed, not improvised.
Declined
Owner turns down the request. Nothing is charged and the dates free up.
No Show
One party never starts the handover. The booking auto-cancels with the record intact.
Overdue
Return time passes with no return check. Daily overdue pricing begins and both parties are prompted.
Returned — Disputed
Owner reports new damage. The bond stays held while the evidence pack is reviewed.
Non-return Dispute
Gear is not returned at all. Escalated with the full booking and handover record.
Payment Issue
Bond or payment fails before pickup. The reservation is released rather than half-confirmed.
// Dispute evidence pack
One record, assembled automatically.
If a claim is opened, both parties and the RentEase team see exactly the same pack — no screenshots, no he-said-she-said.
Booking
- Parties & verification status
- Dates, pickup arrangement
- Price, fee, bond
Handover
- 6 timestamped photos
- Accessory checklist
- Existing damage notes
- Both confirmations
Rental events
- Problems reported
- Extension requests
- Messages, in-platform
Return
- 6 return photos
- Side-by-side comparison
- Owner claim & renter response
Every rental has a before-and-after condition record agreed by both parties at the moment custody changes.
See trust & safety →